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| May 04, 2009 |
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| CrossLoop Now Provides Support for Mac Users |
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| Portfolio Company: CrossLoop |
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Mac Users Can Access Thousands of Experts for Immediate, Remote Tech Support
CAMPBELL, Calif. – CrossLoop, Inc., an Internet company that enables consumers and small businesses to receive help through independent service providers and technology, today announced Mac users can now gain easy access to immediate and qualified technical support.
Through a Mac-specific beta version of CrossLoop’s award-winning, free desktop sharing software, CrossLoop enables Mac users across the globe to find immediate help and training for virtually any tech issue – anytime, anywhere.
CrossLoop Mac compatibility enables a more seamless experience while providing application training and support across platforms, whether users enlist tech-savvy family and friends for free or access CrossLoop’s network of tech Helpers for professional support. Users can now transfer files seamlessly, from Mac to Mac, Mac to Windows, or Windows to Mac. This is especially valuable to consumers switching from a PC to a Mac. Consumers can now receive tech support from CrossLoop’s network of trusted, qualified service providers, regardless of their computing platform preference.
“Mac compatibility has been the most sought after feature among our rapidly growing user base,” said Lisa Alderson, CrossLoop’s chief executive officer. “Consumers and small businesses look to CrossLoop Helpers for assistance with everything from removing computer viruses and backing up data to training for thousands of software programs or simply synching an iPhone. We’re happy to now be able to offer users the support they need across platforms.”
According to a recent Parks Associates survey , mixed computer households – including both PCs and Macs – are 38% more likely to have reported the need for technical support in the past year. These households are 55% more likely to use professional tech support services to resolve home computer problems.
“As growing numbers of households are using both Macs and PCs, it will be imperative that support vendors support this mixed environment,” said Kurt Scherf, vice president and principal analyst with Parks Associates. “Adding Mac support will allow CrossLoop to extend its unique service offerings to a growing number of households in need.”
CrossLoop's easy-to-use, free desktop sharing technology simplifies working securely with others in different physical locations across diverse network environments. Combined with the community of more than 10,000 technology experts, CrossLoop brings personal relationships back to tech support. Technology experts in the CrossLoop Marketplace have a wide range of expertise, including hardware support, software and applications support and training. Users have logged over 100 million help minutes to date, which translates to more than 190 years of connectivity in less than three years.
CrossLoop continues to grow its platform and service to help solve customers’ tech support issues. Over the last year, the number of Helpers in the Marketplace has increased more than 430 percent. The total number of help sessions has grown 380 percent to over five million sessions.
The CrossLoop Help Marketplace and CrossLoop's free desktop sharing software are available at www.crossloop.com.
About CrossLoop
CrossLoop is redefining the tech support category for consumers and small businesses by providing immediate, low-cost access to qualified help anytime and anywhere. Through its easy-to-use desktop sharing software and network of technology professionals, CrossLoop connects computer users with trusted, qualified independent service providers and tech-savvy friends who can provide the support they need immediately. Consumers and small businesses lose productivity due to lack of accessible, knowledgeable tech support resources. CrossLoop makes finding and working with tech support professionals fast, friendly and affordable. Available in 21 languages and used by individuals and businesses in over 190 countries, CrossLoop serves over two million users and has enabled more than 100 million “help minutes” to provide technical support, training and collaboration around the globe. CrossLoop is backed by El Dorado Ventures and Venrock. For more information, please visit www.crossloop.com.
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