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| April 25, 2007 | Press Release |
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| Voxify and EDS Sign Customer Self-Service Agreement |
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| Portfolio Company: Voxify |
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PLANO, Texas and ALAMEDA, California. – EDS today announced it has signed a Customer Self-Services (CSS) agreement with Voxify® to support the company’s hosted speech applications. EDS will provide extensive speech hosting capacities in a secure, reliable and flexible environment to accommodate Voxify’s changing business needs.
“As a leader in self-service applications, we look to best-of-breed technology services experts like EDS,” said John Gengarella, president and CEO of Voxify. “EDS’ reliable global delivery system made it easy for us to entrust them with Voxify’s customers.”
“This relationship brings together Voxify’s ability to focus on the business side of speech applications while leveraging EDS’ application hosting expertise,” said Alex Halikias, EDS global CRM service line leader. “We are proud to work with Voxify.”
EDS’ Customer Self-Services is a managed, hosted service focused on interactive voice response (IVR) and speech recognition enabling enterprises to provide self-service capabilities for delivering customer support, completing customer transactions and providing content-rich information. CSS facilitates enterprises with significant call volumes to migrate expensive live agent customer contacts to a lower cost, customer-friendly, speech recognition system that recognizes the caller’s spoken words.
"EDS has created a unique and powerful hosted speech offering, which draws from its strong IT heritage and extensive CRM background,” said Daniel Hong lead analyst at Datamonitor. “EDS’ Customer Self-Services enables companies to leverage speech strategically to optimize processes across multiple lines of business, introducing a new paradigm for automation in the enterprise.”
Voxify’s speech applications deliver superior customer service with low deployment risk and fast return on investment, which EDS leverages in its unique CSS offering. With its hosting capabilities and speech application delivery expertise, Voxify and EDS provide a best-in-class caller experience to clients with high-volume customer interaction.
“EDS’ 45-year history gives us the experience to handle the growing needs of high-tech companies like Voxify,” said Darl Davidson, U.S. leader of Global Manufacturing for EDS. “Our goal at EDS is to add value along the entire high-tech spectrum and reduce and manage costs, while increasing flexibility. We look forward to doing so with Voxify.”
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